Terms & Conditions

This website is owned and operated by SuperHeroComics.

By using this website, customers acknowledge their consent to be bound by these Terms and Conditions which should be read before proceeding. Use of this website and information contained within is subject to the Terms and Conditions set out below. SuperHeroComics reserves the right to alter these Terms and Conditions at any time, without notice. Any changes will be posted within this document. Customers should check this document regularly.

 

Customer Accounts

When placing an order, SuperHeroComics gives customers the option to create an account or login to an existing account, in order to obtain details for contact and shipping purposes. SuperHeroComics do not use any information entered here for any purpose other than those indicated. Full details can be seen in our Privacy Policy.

Customers must be 18 years or over to create an account.

 

Purchases and Pricing

Orders placed via the shop on this website are considered as a formal request to purchase requested products and will require payment details to be processed.

An order confirmation email will be issued to customers detailing the order and price for delivery. This order confirmation is neither a guarantee nor a contract or an invoice. Customers should always check this confirmation carefully to ensure that their requirements have been entered correctly.

Customers must be 18 years or over to make any web or email purchases and SuperHeroComics reserves the right to accept or reject any order for any reason at our absolute discretion.

All prices on this website are in £ sterling and include V.A.T. where appropriate.

Products, prices and promotions offered on this website are unique to this website.

SuperHeroComics makes every effort to ensure that the contents listed on this website, including product information such as images, specifications and prices are correct. However, errors may occur and SuperHeroComics reserves the right to alter product prices and information on this website without notice. In the event that this occurs after an order has been placed, SuperHeroComics will inform the customers affected of altered and corrected prices as soon as possible. Customers will have the option to continue with the purchase at the corrected price or the right to cancel the order. If the option to cancel is chosen, a full refund will be issued.

Please be aware that SuperHeroComics does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above conditions do not therefore apply.

SuperHeroComics is under no obligation to fulfil an order for a product that was advertised with an incorrect price or description.

Ownership of goods passes into the hands of the customer once SuperHeroComics has received full payment.

 

Payment

SuperHeroComics utilise payment gateways to accept online payments through this website, rather than handling credit/debit card payments directly.

Wix Payments accept all major debit and credit cards and digital payments such as PayPal, providing industry-leading reliability.

PayPal allows any business or individual with an email address to securely send payments online. For more information on this service, visit Paypal.

Please note that when paying with a payment gateway, monies will be taken for the full amount of an order at the time the order is placed, not when an order is due to ship.

 

Delivery and Shipping

Product prices for items listed in the shop on this website exclude shipping charges. While shipping to the UK is free over £5, shipping under £5 (to the UK) and to European and international countries is calculated at checkout.

SuperHeroComics will dispatch all orders at the earliest convenience (usually within 2 working days), to an address indicated by the customer when the order was placed. Goods are shipped via the Royal Mail postal service. In the event that a customer is unavailable to accept delivery, a missed-delivery card will be left by the Royal Mail. If re-delivery is not arranged by the customer, once the parcel is returned to sender, SuperHeroComics reserve the right to charge a fee to resend the item(s).

SuperHeroComics reserves the right to refuse delivery to an address that may not be secure, such as (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, customers will be informed as soon as possible.

Customers outside of the UK please note that, when goods are shipped abroad, they are subject to opening and inspection by Customs authorities. In addition, international customers are liable for any local sales taxes or import duties which may be charged on the item(s). SuperHeroComics have no control over these charges and cannot confirm how much the charges may be. International customers are also responsible for providing any information required by customs to ensure the goods are cleared.

Please allow up to 28 days for delivery. SuperHeroComics will not be held liable to customers for deliveries delayed due to circumstance, such as (but not limited to) customs or weather. In the event that an expected delivery fails to arrive beyond the suggested time period, please contact SuperHeroComics within a further 28 days for the matter to be addressed. SuperHeroComics will not be held liable to customers for failed deliveries that are not reported within this extended time period.

 

Returns and Cancellations

Customers may cancel their order, for any reason and at any time, up to 7 working days after the item(s) have been received. In this event, SuperHeroComics must be informed within that time period, in writing.

Website Shop orders that have not yet shipped can also be cancelled by customers by filling out and sending the support form on the Support page of the website indicating the order no. and item(s) no longer required.

All cancelled items must be returned to SuperHeroComics unopened in the original packaging, in resalable condition with all seals and wrappings intact (if applicable). In the event that items have been unsealed, the customer’s right to cancel no longer applies. Items must be returned to SuperHeroComics within 14 days of receipt to qualify for a refund. SuperHeroComics will refund the cost of the cancelled item, but will not refund any postal charges incurred as part of the initial order or the return postage.

 

Goods Damaged In Transit

If an item received is damaged in transit or sent in error, please contact SuperHeroComics to arrange the return of the item.

Smaller items can be returned using the Royal Mail postal service, while SuperHeroComics may arrange for a courier pickup of larger items, if necessary. Customers should use and include all the original packaging when returning an item to SuperHeroComics. SuperHeroComics will refund any postal charges incurred as part of the return postage on goods damaged in transit.

SuperHeroComics will retain photo evidence of condition of products prior to shipping. 

If goods are proven to have been damaged in transit, SuperHeroComics will offer a full refund of the cost of the item(s) including shipping charges.

 

Goods damaged in transit must be returned to SuperHeroComics within 28 days of receipt, in order to qualify for a refund.

 

External Links

This website contains hyperlinks to external sites. Such links are not in any way an endorsement by, or an affiliation with, SuperHeroComics. SuperHeroComics does not accept responsibility for the content of any external sites. Any goods that customers order from another website are subject to the Terms and Conditions of that website and SuperHeroComics has no liability to customers in respect of that website nor any goods or services customers obtain through its use.

Other websites are not subject to the Privacy Policy of SuperHeroComics and may collect data or solicit personal information from the customers.

 

Intellectual Property and Copyrights

All content of the websites, newsletters, promotional materials, order forms and retail stores operated by SuperHeroComics is the Property of SuperHeroComics and is protected by intellectual property and copyright laws.

Users may access any part of this website and download or copy material for personal use only. Users may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded from this website.

All trademarks appearing on the websites, newsletters, promotional materials, order forms and retail stores operated by SuperHeroComics are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

SuperHeroComics reserves the right to correct any errors on this website, including description and image.

SuperHeroComics reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after a customer’s order has been acknowledged.

SuperHeroComics reserves the right to decline to supply any individual or company without explanation.

SuperHeroComics reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.

It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. SuperHeroComics will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.

If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of SuperHeroComics to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by SuperHeroComics.

 

Last updated: 26/01/2021